Shipping & Delivery
Every Gifzo order deserves a thoughtful journey. From careful preparation and secure packaging to dependable nationwide delivery, our goal is to make receiving your order feel just as special as choosing it.
Across Bangladesh
Delivery is available to supported locations throughout Bangladesh through our courier partners.
Handled With Care
Fragile and gift items receive thoughtful packaging according to the nature of the product.
Doorstep Delivery
Once dispatched, your order is handed to an appropriate delivery partner for final delivery.
Thoughtfully Packed. Carefully Delivered.
At Gifzo, delivery is more than simply moving a parcel from one place to another. Our products are often chosen for birthdays, celebrations, relationships and meaningful moments. That is why we aim to prepare every order with care and work with delivery partners to get it safely to its destination.
Delivery Coverage
Gifzo provides delivery to supported locations across Bangladesh through third-party courier and logistics partners.
Delivery availability may depend on the customer's location, courier coverage and the nature or size of the product being ordered.
Inside Dhaka
Delivery is available to supported areas within Dhaka through our selected delivery partners.
Outside Dhaka
Nationwide courier delivery is available to supported districts and locations outside Dhaka.
Delivery Time
Estimated delivery times are provided as a guide and begin after an order has been confirmed and prepared for dispatch.
Standard Delivery
The estimated delivery period will be displayed or communicated during the ordering process.
Nationwide Delivery
Delivery time depends on destination, courier route and local service coverage.
Delivery estimates may change due to courier operations, public holidays, weather, traffic, nationwide disruptions or circumstances beyond Gifzo's reasonable control.
Delivery Charges
Applicable delivery charges depend on factors such as delivery location, parcel size, product type, weight and courier service.
The applicable delivery charge will normally be displayed during checkout or communicated before order confirmation.
Oversized, unusually heavy, highly fragile or specially handled products may require a different delivery charge. Where applicable, this will be communicated before the order is finalized.
Your Order Journey
Here's what normally happens between placing your order and receiving your Gifzo parcel.
Order Placed
Your order is successfully submitted through Gifzo.
Order Confirmation
Your order details may be reviewed or verified before processing.
Careful Preparation
Your products are prepared and packed according to their category and handling needs.
Dispatched
The prepared parcel is handed over to an appropriate delivery partner.
On The Way
Your courier partner transports the parcel toward the delivery destination.
Delivered
Your Gifzo order reaches you or the designated recipient.
Fragile Product Delivery
Handled With Extra Care
Gifzo carries products such as ceramic cup sets, glassware, tableware and decorative pieces that may require additional care during transportation.
We take reasonable precautions when preparing fragile products, including appropriate protective packaging based on the nature of the item.
Please follow our Return, Refund & Warranty Policy. For damaged, broken, incorrect or missing-item claims, a clear and uninterrupted parcel-opening video may be required.
Advance Payment
Certain orders may require partial or full advance payment before processing or dispatch.
This may apply to high-value orders, customized gifts, personalized products, pre-orders, bulk quantities, specially sourced products or other orders requiring special preparation.
Where advance payment is required, the amount and payment instructions will be communicated before the order is finalized.
Pre-Orders & Special Orders
Pre-order, imported-on-request, personalized or specially sourced products may require longer preparation and delivery periods than products currently available in stock.
Any estimated arrival or delivery period provided for these orders is an estimate and may be affected by international shipping, customs, supplier processing or other logistical factors.
Receiving Your Parcel
When receiving your order, please check that the parcel is intended for you and inspect the outer packaging for obvious signs of severe damage or tampering.
Confirm that the parcel belongs to you before opening it.
Keep the original packaging until you have checked the complete order.
For fragile or valuable orders, record one clear uninterrupted unboxing video.
Check the product, quantity and included accessories as soon as possible.
Report an eligible damaged, incorrect, incomplete or missing-item issue promptly according to our Return & Refund Policy.
Failed Delivery
Customers are responsible for providing a correct delivery address and an active contact number.
A delivery attempt may fail if the recipient cannot be reached, refuses the parcel, provides an incorrect address or is unavailable after reasonable delivery attempts.
Where an order is returned to Gifzo because of unsuccessful delivery caused by customer-provided information or recipient unavailability, additional courier charges may apply if redelivery is requested.
Delivery Delays
Although we aim to dispatch and deliver orders as efficiently as possible, delays may occasionally occur.
Possible causes include courier congestion, weather conditions, public holidays, political or nationwide disruptions, natural events, incorrect delivery information, product availability or other circumstances beyond reasonable control.
If you are purchasing a gift for a specific birthday, anniversary or event, we recommend placing your order with reasonable time to spare rather than relying on the final day.
Delivery FAQs
Does Gifzo deliver outside Dhaka?
How much is the delivery charge?
Can I request urgent delivery?
What should I do if a ceramic item arrives broken?
Can someone else receive my gift order?
Why can a delivery take longer than expected?
Every Gift Deserves A Thoughtful Journey.
From the moment your order is confirmed to the moment it reaches its destination, our goal is simple — thoughtful preparation, careful handling and a delivery experience worthy of the gift inside.