Privacy Policy
Your privacy is part of the trust you place in Gifzo. This policy explains what information we may collect, why we use it, when it may be shared and the steps we take to handle your information responsibly.
Clear & Honest
We explain why information may be collected and how it supports your Gifzo experience.
Only When Needed
Information is used for legitimate business, order, support and service purposes.
You Stay In Control
You may contact us regarding your personal information and marketing preferences.
Beautiful Experiences Begin With Trust.
Welcome to Gifzo. This Privacy Policy describes how we may collect, use, store and share information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.
We aim to collect information only where it is reasonably relevant to providing our products, services, customer support and shopping experience.
Our Approach
At Gifzo, we recognize that personal information deserves responsible handling.
We may process information where it is reasonably necessary to operate our website, fulfil orders, arrange delivery, process payments, provide customer support, prevent misuse and improve our services.
You can generally browse our website without creating an account or manually providing personal information, although certain technical information may still be collected automatically as part of normal website operation.
Information We May Collect
The information collected depends on how you interact with Gifzo.
Identity Information
Such as your name and information necessary to identify an order or customer account.
Contact Information
Such as telephone number, email address and other contact details you provide.
Delivery Information
Such as delivery address, recipient information and delivery instructions.
Order Information
Products ordered, order value, transaction history, returns and customer-service information.
Payment Information
Information reasonably necessary to complete, verify or refund a transaction.
Technical Information
Certain browser, device, IP address, cookie and website interaction information may be collected automatically.
How We Use Information
Information may be used for purposes reasonably connected with operating Gifzo and providing services to you.
Process Your Order
Confirm, prepare, manage and fulfil purchases made through Gifzo.
Arrange Delivery
Provide relevant recipient and delivery details to delivery partners where necessary.
Customer Support
Respond to questions, complaints, return requests and other customer-service matters.
Improve Gifzo
Understand how our website and services are used and improve usability and customer experience.
Safety & Fraud Prevention
Help detect suspicious transactions, abuse, fraud or misuse of our website and services.
Legal & Business Requirements
Maintain appropriate records and comply with applicable legal or regulatory obligations.
Orders & Delivery
When you place an order, we use the information you provide to process and fulfil that order.
Where delivery is handled by a courier or logistics provider, relevant information such as the recipient's name, phone number, delivery address and delivery instructions may be shared with that provider where reasonably necessary to complete delivery.
If you provide another person's information as a gift recipient, please ensure you are authorized to provide the information required for us and our delivery partners to complete the requested delivery.
Payment Information
Payments may be processed using payment gateways, mobile financial services, banking services or other payment providers available through Gifzo.
These providers may process information necessary to authorize or complete your transaction according to their own terms and privacy practices.
Gifzo may retain transaction references and other information reasonably necessary for order verification, accounting, refunds, fraud prevention and customer support.
Never share your OTP, PIN, account password or other confidential authentication information with anyone claiming to be Gifzo Customer Care.
Cookies & Analytics
Like many e-commerce websites, Gifzo may use cookies and similar technologies to support website functionality and understand how visitors interact with our website.
Cookies may help maintain shopping-cart functionality, remember certain preferences, improve performance and support website analytics.
Your browser may allow you to block or delete cookies. However, disabling certain cookies may affect shopping-cart, checkout or other website functionality.
Third-Party Service Providers
Gifzo may work with third parties that provide services necessary for operating our business.
Courier Partners
To transport and deliver your orders to the requested location.
Payment Providers
To process or verify payments, transactions and eligible refunds.
Technology Providers
To support hosting, website functionality, security and related technical services.
Analytics Services
To help us understand website performance and how customers interact with Gifzo.
We aim to share only information reasonably necessary for the relevant service to be provided, subject to applicable requirements.
Marketing Communications
Where appropriate, Gifzo may send information about products, new arrivals, offers, campaigns or other updates through communication channels you have provided or chosen to use.
Where applicable, you may opt out of promotional communications by using an available unsubscribe option or contacting us.
Service-related messages — such as order confirmation, payment, delivery or customer support communications — are different from promotional marketing and may still be necessary to complete your transaction.
Data Security
Your Trust Deserves Protection.
Gifzo takes reasonable administrative, technical and organizational precautions intended to protect personal information against unauthorized access, loss, misuse, alteration or inappropriate disclosure.
Where appropriate, website communications may use security technologies such as encrypted HTTPS connections.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure. We therefore cannot promise absolute security.
Data Retention
We may retain personal information for as long as reasonably necessary for the purposes for which it was collected.
This may include periods reasonably necessary for order records, customer support, accounting, refunds, disputes, fraud prevention and applicable legal or regulatory requirements.
When information is no longer reasonably required, we may delete, anonymize or otherwise handle it in accordance with applicable requirements and our operational needs.
Your Choices & Requests
Subject to applicable requirements and legitimate record-keeping obligations, you may contact Gifzo regarding personal information you have provided to us.
Access
Ask us about personal information associated with your interaction with Gifzo.
Correction
Request correction of information that is inaccurate or outdated.
Deletion
Request deletion of eligible information, subject to legal and legitimate record-retention requirements.
Marketing Preferences
Ask to stop eligible promotional communications from Gifzo.
Before acting on certain privacy requests, we may reasonably ask for information needed to verify that the request relates to you or that you are authorized to make it.
Children's Privacy
Gifzo's commercial services are not intended to knowingly collect personal information directly from children who are not legally able to provide the relevant information or enter into a transaction on their own.
Where a parent or guardian believes that personal information relating to a child has been provided to us inappropriately, they may contact Gifzo so the matter can be reviewed.
Changes To This Policy
Gifzo may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or applicable requirements.
When this policy is updated, the revised version may be published on this page together with an updated "Last Updated" date.
We encourage customers to review this page periodically when using Gifzo.
Privacy Questions
If you have a question about this Privacy Policy, how your information is handled, or wish to make an eligible privacy-related request, please contact Gifzo Customer Care through our official communication channels.
When making a request, please provide enough information for us to identify the relevant order, account or interaction without sending unnecessary sensitive information.
Privacy FAQs
What information does Gifzo collect when I order?
Does Gifzo share my address with courier companies?
Does Gifzo sell my personal information?
Can I ask Gifzo to correct my information?
Can I request deletion of my information?
What happens if I disable cookies?
Will Gifzo send promotional messages?
Your Information Deserves The Same Care As Your Gift.
Trust is not simply part of our policy — it is part of the experience we want to build. As Gifzo grows into a complete gifting destination, we remain committed to handling customer information thoughtfully, responsibly and transparently.