Return, Refund
& Warranty
At Gifzo, every order is prepared with care. Our Return, Refund & Warranty Policy is designed to keep your shopping experience transparent, fair and worry-free — from the moment you order to the moment your gift arrives.
Within 3 Days
Submit an eligible return request within 3 calendar days of receiving your order.
Within 24 Hours
Damaged, broken, incorrect or missing-item claims should be reported within 24 hours.
Up to 7 Days
Approved refunds may take up to 7 business days to be processed by Gifzo.
For broken, damaged, incorrect, incomplete or missing-item claims, please record a complete, clear and uninterrupted unboxing video starting before the courier package is opened.
Beautiful Gifts Deserve Beautiful Service.
Customer satisfaction matters to Gifzo. We carefully inspect and package orders before dispatch, especially fragile products such as ceramics, glassware and décor. If something genuinely goes wrong with your order, this policy explains how we will review the issue and work toward an appropriate solution.
Policy Overview
An eligible return request should be submitted within 3 calendar days from the date the order is received.
Broken, damaged, incorrect, incomplete or missing-item issues should be reported within 24 hours of delivery together with appropriate evidence.
Please contact Gifzo and receive return instructions before sending a product back to us.
Return, replacement or refund approval is subject to verification of the product, supporting evidence and the conditions of this policy.
Do not send a product back without first receiving return approval and instructions from Gifzo Customer Care.
Return Eligibility
Subject to inspection and verification, a return, replacement or refund may be considered in the following circumstances.
Damaged Product
The product arrived broken, cracked or physically damaged during delivery and the issue is supported by valid evidence.
Wrong Product
You received a different product, colour, size, design or quantity from your confirmed order.
Missing Item
A product, component or included accessory confirmed as part of your order is missing.
Manufacturing Defect
The item has a genuine manufacturing defect that materially affects its normal intended use.
Unused & Unopened
A change-of-mind request may be considered where the item remains completely unused, unopened and in original resalable condition.
Incomplete Order
Your delivered package does not contain the complete quantity or items included in your confirmed order.
Non-Returnable Conditions
A return may not be accepted in circumstances including:
The product has been used, worn, washed, altered or damaged after delivery.
Damage occurred because of misuse, accidental damage or improper handling.
Original packaging, tags, included parts or accessories are missing where they are reasonably required for the return.
The complaint relates only to a minor colour, texture, pattern or finishing variation that can naturally occur between product batches.
Personalized, customized or specially prepared gift products, except where they arrived damaged, defective or incorrectly prepared.
Hygiene-sensitive, skincare, beauty or personal care products that have been opened or used, unless a verified defect or incorrect item was delivered.
The product price was reduced or a new promotion became available after your purchase.
Return Process
To help us review your request efficiently, please follow these steps.
Contact Gifzo
Report the issue within the applicable return or damage-claim period.
Provide Evidence
Share your order information, clear photos and unboxing video where required.
Claim Review
Our team reviews the order details and evidence provided.
Receive Instructions
If the return is eligible, Gifzo will provide the appropriate return instructions.
Product Inspection
The returned product and applicable packaging or accessories are inspected.
Final Resolution
Once approved, the applicable solution may be replacement, refund or warranty support.
Refund Policy
A refund will normally be initiated after the returned product has been received, inspected and approved.
An approved refund may require up to 7 business days for Gifzo to process.
Banks, mobile financial services and payment gateway providers may require additional time before the refunded amount appears in your account.
Whenever reasonably possible, refunds will be returned through the original payment method.
Original delivery and reasonable return courier charges may be covered by Gifzo where we verify that an incorrect, damaged, incomplete or defective product was delivered. For other approved returns, courier costs may be the customer's responsibility.
Fragile Products
Many Gifzo products — including ceramic cups, dinnerware, glassware and decorative pieces — are fragile by nature.
We take reasonable care when packaging these products for delivery. Please inspect your parcel immediately after receiving it.
If a fragile item arrives broken or cracked, please contact Gifzo within 24 hours and provide a complete uninterrupted unboxing video showing the package before opening and the condition of the item as it is removed.
Unboxing Video Rules
For delivery-related claims, follow these simple recording guidelines.
Start recording before opening the courier packet, outer packaging or product box.
Clearly show the shipping package and its sealed condition before opening.
Record the complete opening process in one continuous video without cuts or edits.
Clearly show the product, quantity, colour, included pieces and any damage or issue.
Keep the original packaging and included accessories until the claim has been resolved.
A video recorded only after the parcel has already been opened may not be sufficient to establish that damage, a missing item or an incorrect product was present at the time of delivery.
Warranty Policy
Warranty Where Applicable
Not every product sold by Gifzo includes a warranty. A warranty applies only where a specific warranty period or warranty coverage is clearly mentioned on the product page, invoice or other purchase documentation.
Depending on the product, warranty support may be provided by Gifzo, the supplier, distributor or manufacturer.
Warranty generally covers verified manufacturing defects within the stated warranty period and does not normally cover accidental damage, misuse, normal wear and tear or damage caused by improper handling.
Please retain your order information and any warranty documentation supplied with the product.
Fragile ceramic, glass and decorative products generally do not carry an ongoing warranty against breakage after successful delivery unless a specific warranty is expressly stated.
Courier Charges
If Gifzo verifies that you received an incorrect, damaged, incomplete or defective product, we may cover reasonable return courier charges associated with the approved claim.
For other eligible returns, including approved change-of-mind returns, return shipping costs may be the customer's responsibility.
Products must be packed securely for return. Additional damage caused by inadequate return packaging may affect the claim.
Submit a Claim
To submit a return, refund or warranty request, contact the Gifzo Customer Care Team through our official contact channels.
To help us review your request quickly, please provide:
Your order number or order information.
Your name and contact number.
A clear explanation of the issue.
Clear photographs of the product and packaging.
Complete unboxing video where required for the type of claim being submitted.
Frequently Asked Questions
Can I return an item if I simply change my mind?
Is an unboxing video required?
What if my ceramic or glass product arrives broken?
How long does an approved refund take?
Does every Gifzo product have a warranty?
Can I return an opened skincare or personal-care item?
Can I send the product back without contacting Gifzo?
Every Order, Handled With Care.
From thoughtful packaging to dependable customer support, we want every Gifzo experience to feel considered, transparent and worthy of the moments our gifts are chosen for.